Privacy policy

1. Introduction

Nulife (Elyx) respects your privacy and is committed to protecting your personal data in accordance with applicable data protection laws and best practices.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order.

By using our website, you acknowledge and agree to the terms outlined in this policy.

2. Information We Collect

When you place an order or interact with our website, we may collect the following personal information:

  • Full name

  • Phone number

  • Email address (if provided)

  • Shipping and billing address

  • Order details and purchase history

  • Communication records with customer support

  • Payment information (processed securely via third-party providers for COD or payment gateways)

  • Technical data such as IP address, browser type, and device information through cookies and analytics tools

We collect only information necessary to process orders and improve our services.

3. How We Use Your Information

Your personal information is used for legitimate business purposes, including:

  • Processing and fulfilling your orders

  • Arranging shipment and delivery

  • Communicating order confirmations and updates

  • Providing customer support

  • Improving our products, services, and website performance

  • Preventing fraud and unauthorized transactions

  • Complying with legal obligations

We do not sell, rent, or trade your personal data to third parties.

4. Payment Information

We currently accept Cash on Delivery (COD) unless otherwise stated.

Since payments are processed upon delivery, we do not collect or store credit/debit card details on our website.

If payment processing involves third-party service providers, they operate under their own privacy and security policies.

You may receive communications from our team or authorized delivery partners to confirm orders and coordinate successful delivery.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

  • Improve user experience

  • Analyze website traffic

  • Understand customer behavior

  • Optimize product performance and marketing

Cookies help us enhance website functionality and performance.

You may adjust your browser settings to disable cookies; however, some features of the website may not function properly.

6. Data Sharing & Third Parties

We may share personal information with trusted third-party service providers solely for operational purposes, such as:

  • Shipping and logistics companies

  • Payment service providers (if applicable)

  • Website hosting and analytics platforms

  • Customer support tools

These third parties are contractually obligated to protect your data and use it only for authorized purposes.

We do not transfer data for marketing resale purposes.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal data from:

  • Unauthorized access

  • Data breaches

  • Misuse

  • Loss or alteration

However, no online system can guarantee absolute security.

8. Your Rights

Depending on your jurisdiction (including GDPR regions), you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

To exercise any of these rights, please contact us at:

📧 Info@getelyx.com

We will respond within a reasonable timeframe in accordance with applicable law.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

After retention periods expire, data is securely deleted or anonymized.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time.

Changes become effective upon publication on our website. Continued use of the website after updates constitutes acceptance of the revised policy.

11. Contact Information

If you have questions regarding your privacy or data protection:

📧 Email: Info@getelyx.com
📱 WhatsApp / Phone: [+961 76 38 10 48]