Shipping policy

1. General Shipping Information

Nulife ships all orders from Lebanon and delivers worldwide, subject to courier availability and destination regulations.

Once an order is placed, our team processes it as quickly as possible to prepare it for shipment. Delivery timelines vary depending on the destination country, city, customs procedures, and local courier operations.

After shipment, tracking information will be provided when available. International shipments may experience delays due to customs clearance, regulatory inspections, or logistical conditions beyond our control.

2. Customer Responsibility

Customers are responsible for providing complete and accurate shipping information at checkout, including:

  • Full legal name

  • Complete delivery address (including apartment/unit number, building name, street details, postal code if applicable)

  • Valid phone number

If a package is returned due to incorrect or incomplete address information, additional shipping fees may apply for reshipment. In some cases, reshipping may not be possible.

3. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • The customer must ensure availability to receive the package and complete payment upon delivery.

  • If delivery is attempted but the package is refused or the recipient is unavailable, the order may be cancelled.

  • Additional shipping fees may apply for reattempted delivery.

Failure to accept delivery may result in restrictions on future COD orders.

4. Lost, Delayed, or Missing Packages

Liability Limitation for Lost Packages

Once an order has been successfully handed over to the shipping carrier and tracking confirmation has been issued, responsibility for the package transfers to the carrier.

Nulife is not liable for:

  • Lost packages after carrier acceptance

  • Delivery delays caused by the courier

  • Misdelivery due to carrier error

  • Theft after confirmed delivery

  • Customs seizure or retention

In cases where a package is officially confirmed lost by the carrier, we will assist the customer in filing a claim with the shipping provider. Compensation, if applicable, is subject to the carrier’s policy.

Our liability is limited to the value of the purchased product and does not extend to indirect or consequential damages.

5. Force Majeure

Nulife shall not be held responsible for delays, service interruptions, or non-performance resulting from circumstances beyond reasonable control, including but not limited to:

  • Natural disasters

  • War, political instability, or civil unrest

  • Government restrictions

  • Customs intervention

  • Strikes or labor disruptions

  • Transportation shutdowns

  • Pandemics or health emergencies

  • System failures or carrier disruptions

In such events, delivery timelines may be extended without liability.

6. Refund Policy for Failed Deliveries

If delivery fails due to:

  • Incorrect address

  • Customer refusal

  • Non-availability at delivery

  • Failure to pay for COD orders

The package may be returned to us.

Refund Conditions:

  • Shipping fees are non-refundable once the order has been dispatched.

  • Product refunds (if applicable) will be processed after the package is received back in original condition.

  • If the package is abandoned or not returned by the carrier, refund eligibility may be limited.

Refund processing time depends on payment method and verification procedures.

7. Customer Support

For shipment inquiries, lost package assistance, or delivery support:

📧 Email: Info@getelyx.com
📱 WhatsApp / Phone: [+961 76 38 10 48]